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Can't Get Product URL With Specified Serial Code

There are two reasons why you might receive this error message when entering your serial code into the download manager:

First, we recently updated our downloader and any version downloaded prior to June 1st, 2021 will no longer work. You can always access the most current version of our downloader from your Account Page. Here are the links for the downloader:

Windows: 
https://8dio.net/Downloader/8DioDownloaderInstallerPC.zip


Mac OS 10.10 to 10.14: 
https://8dio.net/Downloader/8DioDownloaderInstallerOSX.zip


Mac OS 10.15 or later: 
https://8dio.net/Downloader/8DioDownloaderInstallerOSX_v10.15.zip

The second possibility is that you might be entering the serial code incorrectly. Listed below is an example of what your serial code should look like when pasted into the downloaded. Note make sure to not have a 'Space' at the end of your serial code. 

 

Correct:

8DioLIBRARY-NAME-HERE-NAME-HERE-(c88e0fbe-2de8-4b2c-a4e7-11db48d85244)

 

Incorrect:

c88e0fbe-2de8-4b2c-a4e7-11db48d85244

 

Incorrect:

Serial Code: 8DioLIBRARY-NAME-HERE-NAME-HERE-(c88e0fbe-2de8-4b2c-a4e7-11db48d85244)

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